Our Telephone Communication course helps you master the effective telephone techniques you need to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives, and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy, and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or IT help desk roles.
Hours and Fees
Hours
18
Fee
$287, includes a non-refundable materials fee of $170
Course Sections
CRN:
F16731
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
01 Oct 2023
CRN is Closed
CRN:
F16732
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
05 Nov 2023
CRN is Closed
CRN:
F16733
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
05 Nov 2023
CRN is Closed
CRN:
W45531
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
07 Jan 2024
CRN:
W45532
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
04 Feb 2024
CRN:
W45533
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
03 Mar 2024
CRN:
W45534
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
31 Mar 2024
CRN:
S80455
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
05 May 2024
CRN:
S80456
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
02 Jun 2024
CRN:
S80457
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
07 Jul 2024
CRN:
S80458
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$287, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
11 Aug 2024
- Contact Information
- Contact:
- Technology Department
- Email:
- cetechnology@georgebrown.ca
- Phone:
- Office Location(s):