Telephone Communication COMP 9454

Online

Our Telephone Communication course helps you master the effective telephone techniques you need to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives, and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy, and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or IT help desk roles.

Hours and Fees

Hours

18

Fee

$300.86, includes a non-refundable materials fee of $170

Course Sections

CRN:
F19279
Delivery Method: Self-directed Online
CRN:
F19280
Delivery Method: Self-directed Online
CRN:
F19281
Delivery Method: Self-directed Online
CRN:
W56600
Delivery Method: Self-directed Online
CRN:
W56602
Delivery Method: Self-directed Online
CRN:
W56601
Delivery Method: Self-directed Online
CRN:
W56603
Delivery Method: Self-directed Online
CRN:
S85105
Delivery Method: Self-directed Online
CRN:
S85106
Delivery Method: Self-directed Online
CRN:
S85107
Delivery Method: Self-directed Online
CRN:
S85108
Delivery Method: Self-directed Online
Contact:
Technology Department
Phone:
Office Location(s):

Read about our textbooks policy, and remember that the Continuing Education attendance policy and closure dates differ from those for full-time college programs.