Telephone Communication COMP 9454

Our Telephone Communication course helps you master the effective telephone techniques you need to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives, and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy, and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or IT help desk roles.