Telephone Communication COMP 9454

Online

Our Telephone Communication course helps you master the effective telephone techniques you need to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives, and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or IT help desk roles.

Hours and Fees

Hours

18

Fee

$277, includes a non-refundable materials fee of $160 [online access]

Course Sections

CRN:
F17867
Delivery Method: Self-directed Online
CRN:
W53042
Delivery Method: Self-directed Online
CRN:
W53702
Delivery Method: Self-directed Online
CRN:
S83777
Delivery Method: Self-directed Online
Contact:
Technology Department
Phone:
Location(s):

Read about our textbooks policy, and remember that the Continuing Education attendance policy and closure dates differ from those for full-time college programs.