Telephone Communication COMP 9454
Online
Our Telephone Communication course helps you master the effective telephone techniques you need to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives, and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy, and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or IT help desk roles.
Hours and Fees
Hours
18
Fee
$300.86 – $301.29
Course Sections
CRN:
S85107
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$300.86, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
04 Jul 2025
CRN is Closed
CRN:
S85108
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$300.86, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
01 Aug 2025
CRN:
F21786
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$301.29, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
12 Sep 2025
CRN:
F21787
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$301.29, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
03 Oct 2025
CRN:
F21788
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$301.29, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
31 Oct 2025
CRN:
F21789
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$301.29, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Last Day to Register:
28 Nov 2025
- Contact Information
- Contact:
- Technology Department
- Email:
- cetechnology@georgebrown.ca
- Phone:
- Office Location(s):
Read about our textbooks policy, and remember that the Continuing Education attendance policy and closure dates differ from those for full-time college programs.