Chatbot solutions incorporate artificial intelligence and machine learning components in order to build "smart" customer-facing solutions. These solutions are in demand by organizations because they can improve customer service, marketing, sales, internal user support and training functions. This demand is further fuelled by the digital transformation currently being undertaken by many businesses globally. Our Next Generation Chatbot Solutions course teaches you how to develop a chatbot application using a commercial software, how chatbots can be deployed to social media and the approaches used to connect them to corporate back-office systems like Salesforce. Hands-on exercises help you explore the components, approaches, challenges and key success factors involved in building a next generation chatbot solution. Study use cases – including your own that you bring to class – to gain the knowledge you need to potentially transform your organization and improve client experience, all while enjoying the chatbot-building experience. Intended for those without computer programming or technical knowledge, this chatbot course is suitable for analysts who are interested in developing human-facing solutions for their business.
This course is offered by George Brown College Continuing Education in partnership with Three O Project Solutions Inc.
Course Delivery Method:
This is normally an in-class course but will be offered temporarily online via Blackboard Learn/Collaborate while college buildings are closed.
Refer to the basic technology requirements for Blackboard online courses.