Refunds

  • If your course has been cancelled, you will receive a full refund.
  • If you want to withdraw from a course, you must officially withdraw. If you withdraw prior to the day of the first scheduled class, you will receive a full refund less an administrative fee. If you withdraw up to 10 business days (including the first scheduled day of class) after the course start date, you will receive a full refund less 50% of the materials fee and the administrative fee. (Some courses may include materials fees that are non-refundable. Check the applicable web page for your course for complete fee details.) If you withdraw later than 10 business days (including the first scheduled day of class) after the course start date, you will not receive a refund.
  • If you want to withdraw from a module in the Automation Technician Certificate, Electromechanical Technician Certificate, Electronics Technician Certificate, Programmable Logic Controllers (PLC) Certificate, Programmable Logic Controllers (PLC) II Certificate or Robotics Technician Certificate programs, you must officially withdraw. If you withdraw up to 10 business days after you receive the course materials, you will receive a full refund less 100% of the CD/DVD/USB drive fee and an administrative fee per module. If you withdraw later than 10 business days after you receive the course materials, you will not receive a refund.
  • Refunds are not given for one-day courses or courses of 12 hours or fewer or courses that end after fewer than 10 business days (including the first scheduled day of class) unless you officially withdraw at least 10 business days before the start of the course.
  • At this time, refunds can only be made by cheque, regardless of your method of payment. Ensure that your online student account contains your current address, and allow four weeks for processing and mail delivery of refund cheques. If you ask to have a duplicate cheque printed, you will be charged an administrative fee.