Our Service Excellence course teaches you the basic principles involved in delivering excellent customer service. Acquire the skills you need to successfully upsell to customers, handle difficult patrons, identify customer needs, sell yourself and show enthusiasm in service. Through team-based learning, examine quality assurance methods for assessing the effectiveness of a service environment and develop an understanding of the importance of service recovery.
Service Excellence HOST 1147
Continuing education staff cannot currently be reached by email or phone due to the current outage of college IT systems. Staff will respond to messages as soon as services are restored. We apologize for the inconvenience and thank you for your patience. For more information, read our IT System Outage and Service Restoration Updates web page.
Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.