Service Excellence HOST 1147

Our Service Excellence course teaches you the basic principles involved in delivering excellent customer service. Acquire the skills you need to successfully upsell to customers, handle difficult patrons, identify customer needs, sell yourself and show enthusiasm in service. Through team-based learning, examine quality assurance methods for assessing the effectiveness of a service environment and develop an understanding of the importance of service recovery.

Full Time Equivalent

HOST 1033

Hours and Fees





Course Sections

Class dates and registration for the upcoming fall term will be available on this website on July 7. Please visit this page again at that time. If you would like to receive an email notification when the fall term is released, complete our notification sign-up form.

Contact Information


416-415-5000, ext. 2517

Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.