Telephone Communication COMP 9454 Continuous Intake Distance Learning Online Email to a Friend Our Telephone Communication course helps you master the effective telephone techniques you need to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives, and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or information technology (IT) help desk roles. Note(s) Course Delivery Method: This is an online course delivered via Blackboard Learn with continuous intake registration. That means this course does not have traditional start/end dates. You can register at any time throughout the year (24 hours a day, 7 days a week), and you will have 120 calendar days from the day you receive the course details to complete the course. Make sure to register in the section (CRN) with the Date(s) range that includes the date on which you plan to start the course (keeping in mind that you will receive your course details approximately a week after you register). Technical/Computer Requirements: Refer to the basic technology requirements for Blackboard online courses. Contact Information 416-415-5000, ext. 4861 firstname.lastname@example.org Course Section(s) Available CRN: F16979 Date(s) 26 Aug 2019 – 31 Dec 2019 Hours: 18 Fee: $282 (includes $165 for non-refundable materials [online access]) Register Now CRN: W52285 Date(s) 01 Jan 2020 – 26 Apr 2020 Hours: 18 Fee: $282 (includes $165 for non-refundable materials [online access]) Register Now CRN: S83313 Date(s) 27 Apr 2020 – 30 Aug 2020 Hours: 18 Fee: $282 (includes $165 for non-refundable materials [online access]) Register Now Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.