Telephone Communication COMP 9454 Continuous Intake Online Email to a Friend Master the effective telephone techniques needed to manage customer relations by exploring how customers behave and what they expect. Through our Telephone Communication course, learn how to listen to customers, clarify their goals and objectives and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or information technology (IT) help desk roles. Note(s) This is an online course, and registration is offered through continuous intake (meaning registration is open 24 hours a day, 7 days a week throughout the year). Register in the section (CRN) with the Date(s) range that includes the date on which you plan to start the course (keeping in mind that you will receive your course details approximately a week after you register). You have 120 calendar days from the day you receive the course details to complete the course. Please ensure you are familiar with the basic technology requirements for online courses. Contact Information 416-415-5000, ext. 4861 firstname.lastname@example.org Course Section(s) Available CRN: S83124 Date(s) 30 Apr 2018 – 26 Aug 2018 Hours: 18 Fee: $291 (includes $165 in [non-refundable] materials [online access]) Register Now Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.