Strategies for Fostering Client Loyalty BUS 9136 Online OntarioLearn Email to a Friend OntarioLearn description: Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships (such as those that take place via technology or at great distances) and help to determine the pulse of client relationships. Note(s) This is an online course delivered via OntarioLearn. Please ensure you are familiar with the basic technology requirements for OntarioLearn online courses. Teacher support (via email) and technical support (via phone) will be available for this course. Contact Information 416-415-5000, ext. 6543 email@example.com Course Section(s) Available CRN: S82559 Date(s) 15 May 2018 – 21 Aug 2018 Hours: 45 Fee: $395 (includes $45 in [non-refundable] materials [online access]) Note: Registration deadline: May 19 CRN is Closed CRN: F16172 Date(s) 11 Sep 2018 – 18 Dec 2018 Hours: 45 Fee: $449 Note: Registration deadline: Sep 15 Register Now CRN: W51704 Date(s) 15 Jan 2019 – 23 Apr 2019 Hours: 45 Fee: $449 Note: Registration deadline: Jan 19 Register Now CRN: S82852 Date(s) 15 May 2019 – 20 Aug 2019 Hours: 45 Fee: $449 Note: Registration deadline: May 18 Register Now Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.