Strategies for Fostering Client Loyalty BUS 9136 Distance Learning Online OntarioLearn Email to a Friend OntarioLearn description: Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships (such as those that take place via technology or at great distances) and help to determine the pulse of client relationships. Note(s) Course Delivery Method: This is an online course delivered via OntarioLearn. Teacher support will be available via email, and technical support will be available via phone. Technical/Computer Requirements: Refer to the basic technology requirements for OntarioLearn online courses. Contact Information 416-415-5000, ext. 6543 firstname.lastname@example.org Course Section(s) Available CRN: S83035 Date(s) 12 May 2020 – 18 Aug 2020 Hours: 42 Fee: $399 Note: Registration deadline: May 16 CRN is Closed Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.