Service Excellence HOST 1147 Email to a Friend Our Service Excellence course teaches you the basic principles involved in delivering excellent customer service. Acquire the skills you need to successfully upsell to customers, handle difficult patrons, identify customer needs, sell yourself and show enthusiasm in service. Through team-based learning, examine quality assurance methods for assessing the effectiveness of a service environment and develop an understanding of the importance of service recovery. Full-time Equivalent(s) HOST 1033 Contact Information 416-415-5000, ext. 2517 firstname.lastname@example.org Web registration is temporarily unavailable due to a scheduled upgrade starting Friday, June 30, 2017, at 3:30 p.m. We apologize for the inconvenience. Please check back at a later time. Course Section(s) Available CRN: F16277 Date(s) Day(s) Time Building Room 13 Sep 2017 – 13 Dec 2017 W 6:30 – 9:30 p.m. SJB TBA Hours: 42 Fee: $354 Register Now Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.