Service Excellence HOST 1147 Email to a Friend Our Service Excellence course teaches you the basic principles involved in delivering excellent customer service. Acquire the skills you need to successfully upsell to customers, handle difficult patrons, identify customer needs, sell yourself and show enthusiasm in service. Through team-based learning, examine quality assurance methods for assessing the effectiveness of a service environment and develop an understanding of the importance of service recovery. Full-time Equivalent(s) HOST 1033 Contact Information 416-415-5000, ext. 2517 firstname.lastname@example.org Course Section(s) Available CRN: W52547 Date(s) Day(s) Time Building Room 14 Jan 2019 – 22 Apr 2019 M 6:30 – 9:30 p.m. SJB TBA Hours: 42 Fee: $363 Register Now Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.