Practical Approach to Improving Performance HRM 9013 Workshop Email to a Friend Our Practical Approach to Improving Performance course teaches you how to determine the causes of performance problems and develop appropriate solutions. Examine the coaching process, and learn how to use mentoring programs, develop effective listening skills and discipline employees. Recommendation(s) You will have the most success in this course if you already have excellent English-language skills and a post-secondary education/related work experience before you start this course. Contact Information 416-415-5000, ext. 2163 firstname.lastname@example.org Course Section(s) Available Class dates and registration for the upcoming fall term will be available on this website in July. Please visit this page again at that time. If you would like to receive an email notification when the fall term is released, complete our sign-up form. Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.