• IT Service Management Certificate


    Our IT Service Management Certificate provides a comprehensive education in the planning, design, implementation and delivery of IT services. It is designed for both IT professionals and business professionals who desire to learn IT service management practices systematically through the life cycle of an IT service. Courses are based on information technology infrastructure library (ITIL), the industry-standard information technology service management (ITSM) framework. Using case studies and the teacher's practical experience, analyze the benefits, challenges and risks of adopting ITSM. Also prepare to write the ITIL Foundation Certification exam – a globally recognized certification that is considered to be a prerequisite for career advancement in the IT industry.

    Completion Details

    We would advise you to complete the compulsory courses in the order shown below. However, the order in which you complete the course requirements is only restricted by course prerequisites. If you have completed our Information Technology Management Certificate, you are eligible for an exemption from either COMP 9710 IT Service Management 2 or COMP 9709 ITIL Foundation Exam Preparation.

    Compulsory Courses (Three)