• IT Service Management 2 COMP 9710


    Information technology service management (ITSM) is a set of organizational capabilities for providing value to business. The primary goal is to ensure IT delivery meets business needs. Our IT Service Management 2 course examines the strategic and tactical aspects of developing such capabilities. Learn about the adoption and implementation of ITSM practices in an enterprise IT organization by looking into the process, people and technology involved. Explore the methods used to assess the maturity of and optimize existing ITSM capabilities, and examine the impact of digital business on ITSM while considering agile service management and DevOps. Intended for those involved with IT services, operations, development and projects as well as those pursuing careers as IT service managers or ITSM consultants, this IT course provides insight into industry trends and practices in order to help you better position yourself for advancement.


    You must have completed our COMP 9708 IT Service Management 1 course. (An approved equivalent is also acceptable.)

    Contact Information

    Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.