• IT Service Management 1 COMP 9708


    One of the most fundamental needs within a company is to keep information technology (IT) systems and infrastructures running reliably, effectively and efficiently. Our IT Service Management 1 course considers how information technology service management (ITSM) can address this essential requirement. Learn about IT service life-cycle management through information technology infrastructure library (ITIL), the industry standard ITSM framework. Examine the Service Transition and Service Operation domains of the ITIL framework, and study the key elements, processes, functions and roles that an organization needs in order to deliver and support quality IT services. This course is intended to enhance the service delivery performance for those working in IT operations, user support and development teams (whether in-house or at a commercial IT service provider), but it is also suitable for business professionals who want to understand how ITSM can improve the delivery of IT services.

    Contact Information

    Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.