Delivering Excellence in Guest Service HOST 1055 Email to a Friend Our Delivering Excellence in Guest Service course teaches you to distinguish between service and service excellence. Acquire the skills you need to be able to up-sell to customers, handle difficult customers, identify what the customer wants, sell yourself and show enthusiasm in service. Full-time Equivalent(s) HOST 1033 Contact Information 416-415-5000, ext. 2517 firstname.lastname@example.org Course Section(s) Available Class dates and registration for the upcoming year (September 2017 to August 2018) will be available on this website in early July 2017. Please visit this page again at that time. Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.