Customer Relationships in Dental Practices DENT 9261 Email to a Friend Enhance your customer service skills to effectively meet the changing needs, wants and desires of the dental consumer with our Customer Relationships in Dental Practices course. Learn how to build and maintain rapport by problem solving and handling customer complaints as well as by implementing customer surveys and interpreting the information. Prerequisite(s) You must be a certified dental assistant with the Ontario Dental Assistants Association (ODAA) or a graduate of a Dental Office Administration program or employed as a dental treatment co-ordinator. Contact Information 416-415-5000, ext. 2126 firstname.lastname@example.org Course Section(s) Available CRN: F16876 Date(s) Day(s) Time Building Room 20 Oct 2018 – 27 Oct 2018 Sa 9 a.m. – 5 p.m. WF 205 Hours: 14 Fee: $107 Register Now CRN: W52158 Date(s) Day(s) Time Building Room 23 Feb 2019 – 02 Mar 2019 Sa 9 a.m. – 5 p.m. WF 215 Hours: 14 Fee: $107 Register Now Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.