Crisis/Conflict Management and Intervention COUN 9017 Email to a Friend Our Crisis/Conflict Management and Intervention course develops your ability to mediate conflict and crisis situations with competence and confidence. Explore causes of conflict, underlying motivations and specific communication techniques as well as practical steps to resolve conflict. Focus on non-violent and respectful problem-solving strategies to deal with client–worker and workplace conflict. Contact Information 416-415-5000, ext. 2126 firstname.lastname@example.org Course Section(s) Available Class dates and registration for the upcoming year (September 2017 to August 2018) will be available on this website in early July 2017. Please visit this page again at that time. Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.