Conflict Management and Intervention COUN 9017 Email to a Friend Our Conflict Management and Intervention course develops your ability to mediate conflict and crisis situations with competence and confidence. Explore causes of conflict, underlying motivations and specific communication techniques as well as practical steps to resolve conflict. Focus on non-violent and respectful problem-solving strategies to deal with client–worker and workplace conflict. Contact Information 416-415-5000, ext. 2126 firstname.lastname@example.org Course Section(s) Available There are no classes currently scheduled for this course. For more information about future offerings, use the contact information listed above. Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.