Building and Maintaining Customer Relationships BUS 9118 Online OntarioLearn Email to a Friend OntarioLearn description: In this course, students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs, and fostering and environment that encourages customers to return. The course is of interest to anyone who works with customers, either internal or external, on a daily basis. Note(s) This is an online course delivered via OntarioLearn. Please ensure you are familiar with the basic technology requirements for OntarioLearn online courses. Teacher support (via email) and technical support (via phone) will be available for this course. Contact Information 416-415-5000, ext. 6543 firstname.lastname@example.org Course Section(s) Available CRN: W51131 Date(s) 10 Jan 2017 – 18 Apr 2017 Hours: 48 Fee: $406 (includes $45 in [non-refundable] materials [online access]) Note: Registration deadline: Jan 14 CRN is Closed CRN: S82346 Date(s) 09 May 2017 – 15 Aug 2017 Hours: 48 Fee: $406 (includes $45 in [non-refundable] materials [online access]) Note: Registration deadline: May 13 Register Now Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.