• Faye Fu

    Polishing Her Skills

    Portrait of Faye Fu.
    Faye Fu
    Dental Assistant Level II Upgrade Certificate Graduate

    George Brown helps dental assistant progress to a new level

    When Faye Fu decided to go to George Brown College to upgrade her dental assistant skills, it wasn’t about increasing her salary or competing with her colleagues – it was about self-betterment.

    I took the courses for my personal interest. It was for me – I felt no pressure to do it, says Faye.

    Having initially studied dental assisting in Hong Kong, Faye continued her career path in Canada. After qualifying for her Canadian certification, she took a position as a dental assistant and secretary at an office in Scarborough.

    She’s been there for over two decades. But with medical practices, technology and dental office needs constantly evolving, Faye started to consider improving her skillset.

    I really wanted to upgrade but it was so hard with the timing. At a lot of schools you have to do it at night and weekends together, continuously, recalls Faye.

    Faye knew she had found the right program when she discovered our Dental Assistant Level II Upgrade Certificate. Not only did the courses fit with her schedule, Faye already felt comfortable here, having taken other courses (including our Culinary Arts courses) at George Brown.

    I trust George Brown. It is a high-standard community college, says Faye. I was looking for something like this for so many years. The times work so well because it is every other Saturday and Sunday. I don’t have to skip my work, it doesn’t bother my job and I still can have weekends to do my stuff.

    Faye found the courses to be a perfect combination of hands-on patient work and dental office reality – with the teacher walking students through clinical sessions and building up their dental theory, skills and confidence.

    The teacher spent a lot of time on demos to make sure we didn’t make any careless mistakes and to create good working habits, says Faye. They provided a very good environment with abundant supplies and support.

    For Faye, that support network and inspiring culture of collaboration in the classroom is one of the parts of her learning experience that stands out the most.

    I enjoyed my classmates very much. We discussed when we were having problems, what to do and why, she says. We talked to each other and we all worked together. It was a lovely group from different cultures and when there was a question, someone always had an answer – it made you see things differently and think differently.

    “These courses made me feel that practice makes perfect. They showed you how to build very good habits from the start and then after you graduated, you would always keep those good habits when you work. It made you safe both to yourself and to everybody, especially the patients. Honestly, it was wonderful.”

    She already juggles many responsibilities at the dental office where she works, from handling patient inquiries to chair-side assisting. But taking the upgrade certificate at George Brown not only helped her pass the National Dental Assisting Examining Board (NDAEB) exam – it has allowed her to be able to smoothly adapt to more challenging tasks.

    The certificate has opened me up to many more opportunities. I can do the polishing for the patient, I have more knowledge to educate the patient in terms of preventative medicine, and I can take impressions – what I do now is more advanced and I can do more intra-orally, she explains. By doing the work independently, I save the dentists time and can help to run the clinic more smoothly.

    Above all, the months of spending weekends upgrading her skills have paid off, helping Faye reach her personal goal of self-development.

    It’s a good challenge, to learn something new and go ahead, says Faye. These courses made me feel that practice makes perfect. They showed you how to build very good habits from the start and then after you graduated, you would always keep those good habits when you work. It made you safe both to yourself and to everybody, especially the patients. Honestly, it was wonderful.